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Did you have some problems with the products received?

If the answer is positive, please, follow these steps:

  1. (if you can) take some pictures of the products, in this way we can see your problem.
  2. Send an e-mail explaining what occurred to info@fruttaweb.com or contact us through our contact page with the following information:
    • Your order number and/or your surname
    • photos, if you have taken them
    • the description of your problem

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We recommend to report your problem within 24 hours from package reception as products will be still fresh. We will take care of your problem in the best way! Usually, after verifying the issue, we either return the products or give a coupon for an equal amount. Your satisfaction is what makes FruttaWeb improve. We will do our best to reach this goal!